Radical Optimism - SDinGov2024
Audree Fletcher
On Wednesday 18th September 2024 I gave a talk called “Radical Optimism: Reigniting hope in and for public services” at the 2024 Service Design in Government conference in Edinburgh.
As soon as the video is available I’ll include a link here. Below I’ve put the slides from my session, and links to the references of most of the psychologists, researchers, authors, thinkers, designers, frameworks, tools and methods I mentioned in the talk.
People (or links to articles about their work)
Andrew Greenway and Tom Loosemore - The Radical How
Cassie Robinson and much of her thinking over the last decade
Rachel Coldicutt and any the work published by Careful Industries
Martin Seligman on explanatory optimism
Carol Dweck on the growth mindset
Amy Edmondson on The Science of Failing Well
Norm Kerth on the Retrospective Prime Directive
Daniel J. Simons on the Invisible Gorilla experiment
Rebecca Solnit on the slowness of radical change
Tools and frameworks
Forcefield analysis/anchors and engines
News article from 2030 [I’ll dig one out to show you all]
Hard and soft constraints exercise [Need to see if James ever wrote about this, if not, will write it up]